What is ChangeBreeze?
ChangeBreeze is a modern, ITIL-compliant change management platform specifically designed for Managed Service Providers (MSPs) and IT teams. It provides a comprehensive solution for tracking, approving, and implementing changes across multiple client environments.
Our Core Purpose
The primary purpose of ChangeBreeze is to help IT service providers:
- Reduce Risk - By enforcing structured approval workflows and ensuring changes are properly reviewed before implementation
- Maintain Compliance - With ITIL best practices and industry regulations through comprehensive documentation and audit trails
- Improve Efficiency - By standardizing common changes and streamlining approval processes
Enhance Collaboration - Between technical teams, approvers, and clients with transparent change processes
Multi-Tenant Architecture
Our platform is built from the ground up to support MSPs managing multiple client companies.
Change Types
ChangeBreeze supports the three ITIL-defined change types, each with appropriate workflows:
- Standard Changes - Pre-approved, low-risk changes using templates for common tasks
- Normal Changes - Changes requiring full approval workflow with technical and operational review
- Emergency Changes - Urgent changes with expedited approval for critical situations
Template System
Our template system allows organizations to standardize common changes while using a variable system to adapt each template to different scenarios.
Audit Trails
Every action within ChangeBreeze is logged with timestamps and user information, creating comprehensive audit trails for compliance and troubleshooting.
Change Approvals
Mandatory and optional approval steps for normal change controls.
Integration Capabilities
ChangeBreeze integrates with Microsoft Teams to keep stakeholders informed about change status updates.
Who Should Use ChangeBreeze?
- Managed Service Providers (MSPs) supporting multiple client organizations
- IT departments managing infrastructure changes across multiple environments
- Organizations requiring ITIL compliance in their change management processes
- Teams looking to improve collaboration between technical and business stakeholders
- Companies seeking to reduce risk through structured change processes
Getting Started
To begin using ChangeBreeze, explore our documentation on:
Setting up your organization and companies
Creating your first change request
Understanding approval workflows
Working with templates for standard changes
Configuring roles and permissions
SAML Authentication with Entra ID
MFA for local user accounts