Organisation Account

The Organization Account is designed for Managed Service Providers (MSPs) or holding companies that need to manage multiple client companies from a single platform. This account type provides multi-tenant capabilities with centralized management.

Key Features:

• Multi-Company Management: Create and manage unlimited sub-companies under your organization
• Centralized Billing: Manage subscription and billing for all sub-companies from one place
• SSO Integration: Configure SAML SSO providers at the organization level
• Cascading Permissions: Organization users automatically receive access to all sub-companies
• Client Access Control: Configure whether clients can directly access their company portal
• Notifications: Configure Teams webhooks and email notifications
• Audit Logs: Track actions across all companies for compliance

Ideal For:

• MSPs managing IT changes for multiple clients
• Holding companies overseeing multiple subsidiaries
• Enterprise organizations with distinct business units requiring separation

Single Business Account

The Single Business Account provides all the core change management functionality but focuses on a single organization without the multi-tenant architecture, perfect for internal IT teams.

Key Features

• All Core Change Management: Full access to standard, normal, and emergency change workflows
• Access Control: Implement roles within your company
• Template Library: Create and manage change templates for standardized processes
• Local User Management: Add and manage users within your organization
• Approval Workflow: Automated approval processes
• Notifications: Set up Teams and email notifications for your team
• Audit Logs: Track all changes for compliance and accountability

Ideal For:

• Corporate IT departments managing internal changes
• Teams transitioning from manual change processes to structured workflows
• Businesses requiring ITIL compliance without multi-tenant needs