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ITIL change management built for MSPs

Plan, approve, track, notify and audit every change, for every client.

One place for MSPs to run Standard, Normal and Emergency changes across every client—without spreadsheets, email chains or guesswork.

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ChangeBreeze change record with approval status, risk assessment, RACI matrix, and activity timeline

From draft to close-out, every change gets a plan, sign-off, live status, notifications and an audit trail—in every client tenant.

Trusted by MSPs managing critical client infrastructure

Velocity Technology Group

One platform. Every client. Zero chaos.

Each customer gets isolated changes, users, and settings—while your team keeps portfolio-wide visibility from a single login.

Multi-tenant by design

Separate companies, shared MSP operations.

Company context switching

Jump between clients without losing audit context.

Role-based access

Creators, technical/operational approvers, admins, viewers.

Audit trail built in

Who approved what, when, and why—always attached to the change.

ChangeBreeze hub connected to isolated client tenants, with a company switcher, role-based access chips and an audit trail

Approve

Stop chasing sign-off in email and Teams.

Changes route automatically to technical, then operational approvers—or to a VCAB group when more stakeholders need a say. Approvers work from one pending queue instead of an inbox.

  • Per-client approver rules
  • Comment and reject with a reason
  • Emergency path with documented bypass
A change routed automatically to technical approval, then operational approval, with an optional VCAB group

Plan

Standard, Normal, and Emergency—each with the right rigor.

Standard changes run from approved templates. Normal changes get a full assessment. Emergency changes move fast when speed matters—but accountability still does.

  • Risk and impact fields
  • Implementation, test, and rollback plans
  • Status lifecycle through implementation and PIR
Standard, Normal and Emergency change types, with the selected type opening a plan with a risk meter and implementation, test and rollback steps

Plan at scale

Turn repeat work into pre-approved Standard changes.

Reusable templates with variables give every technician the same proven steps, for every client—so routine work ships faster without skipping the process.

  • Template approval workflow
  • Usage tracking
  • Faster low-risk delivery
An approved Standard change template with variables generating identical changes for three different clients, with usage tracking

The life of a change.

From idea to implementation to review—one record, one thread, one audit story.

  1. 1

    Planned

    Scope, risk, and plans captured.

  2. 2

    Approved

    Approvers sign off; notifications sent.

  3. 3

    Tracked

    Implementation and status updated in real time.

  4. 4

    Notified

    Stakeholders stay informed through the lifecycle.

  5. 5

    Audited

    PIR and history locked for review and compliance.

A single change record linked to one timeline of plan, approve, track, notify and audit stages, each with its own audit event

Example: one change, one tenant

Firewall rule update for Client A:

  1. 1. Planned with risk and rollback
  2. 2. Technical approval
  3. 3. Implemented in the change window
  4. 4. Stakeholders notified
  5. 5. PIR logged

All under Client A's tenant—isolated from every other client.

Built for how MSPs actually work.

Track what's in flight, notify the right people, and scale approvals when the stakes go up.

Portfolio dashboard

See open changes, approvals, and risk across clients.

Portfolio dashboard showing open changes, pending approvals and high-risk counts across client rows

Calendar & windows

Schedule changes and respect maintenance windows.

Weekly calendar with changes scheduled inside a maintenance window

VCAB when you need more than two approvers

Multi-stakeholder groups, approval goals, sequential or parallel flows.

VCAB group of five stakeholders with three approvals toward a three-of-five goal and a sequential or parallel flow toggle

Microsoft 365 & cloud changes

A structured process for high-impact tenant changes.

High-impact cloud tenant change linked to a structured security, mail and user checklist

Less downtime. Faster sign-off. Audit-ready by default.

97%

Change success rate

Our customers average a 97% success rate across their changes.

Across Standard, Normal, and Emergency changes, ChangeBreeze customers land 97% of changes as intended. Structured approvals, clear risk assessments, and proper planning mean fewer surprises and less downtime.

2.87 hours

Average approval time

Changes are reviewed and approved faster with automated routing.

Changes go straight to the right technical and operational approvers the moment they're submitted, and approvers are notified automatically—no email chains or chasing for sign-off. Excludes abandoned or stale change requests.

What poor change management costs MSPs.

Every unmanaged change introduces risk.

Without a process, one missed approval can lead to

  • Unplanned client downtime
  • SLA breaches and service disruptions
  • Failed audits and compliance gaps
  • Increased operational risk
  • Hours of emergency remediation work
  • Loss of client trust and confidence

With ChangeBreeze, your team can

  • Plan every change before it touches production
  • Approve through the right people—no chasing in email or Teams
  • Track change management across every client from one dashboard
  • Notify stakeholders automatically, so a consistent process is followed every time
  • Audit with complete, audit-ready records kept automatically

What MSP teams say.

ChangeBreeze has seamlessly integrated with our internal and client-facing services. They delivered a dedicated change management platform without the complexity and dependencies of larger, oversaturated solutions. It has quickly become an essential part of our operations, consistently proving its value. Highly recommended.
Jonnathan Pope Team Lead: Technical Customer Engagement · Velocity Technology Group

Questions, answered.

Common questions about ChangeBreeze, security, the trial, and managing changes across multiple clients.

ChangeBreeze is an ITIL-compliant change management platform that helps MSPs plan, approve, track, notify, and audit changes across all their client environments from a single platform.
Plan: document scope, risk, and implementation, test, and rollback plans before production. Approve: route changes to technical and operational approvers or a VCAB group. Track: follow status, schedules, and implementation across every client. Notify: keep approvers and stakeholders informed automatically. Audit: keep a complete who, when, and why history plus post-implementation reviews.
ChangeBreeze is built specifically for Managed Service Providers that need consistent change management processes across multiple customer environments.
Each client company operates in its own isolated environment. Changes, approvals, users, and settings remain separated while MSP administrators maintain visibility across their managed clients.
Yes. ChangeBreeze supports Standard, Normal, and Emergency changes, including risk assessments, approval workflows, implementation planning, and post-implementation reviews.
Yes. Approval workflows can be configured per client, with separate technical and operational approvers where required.
A Virtual Change Advisory Board lets you route a change to a group of stakeholders instead of two approvers. You choose the approval goal (all, majority, or a custom threshold) and whether approvals run in sequence or in parallel.
Templates turn routine, low-risk work into pre-approved Standard changes. Each template holds the plans and variables, so technicians fill in the details and go straight to implementation.
ChangeBreeze provides a structured process for managing Microsoft 365 and cloud changes, improving visibility, accountability, and auditability across customer environments.
Yes. You can start a free 30-day trial with full access to the platform. No credit card is required.
ChangeBreeze uses encryption, role-based access controls, and detailed audit logging to help protect customer data and maintain a complete record of all change activity.

Your clients are already changing production. Plan, approve, track, notify, and audit every one.

ITIL change management built for MSP multi-tenant operations.

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  • No credit card required
  • Full platform access
  • Built for MSP multi-tenant operations